Week seven. Seven weeks and one day have passed since starting my internship for a city government.
During my seven weeks here I have grown professionally and personally. I have made leaps and bounds in my writing and communication skills.
I have had my share of set backs too. Currently, I am working on a customer service survey for one of the city departments. At least, it started out as a customer service survey: A simple 10-question survey that implemented the likert scale, close-ended, and open-ended questions. I even created a Gantt Chart for my co-intern and I to follow along until the project’s completion.
On Thursday, I received the critique for the survey my co-intern and I created. Not only did not a single original question of ours get used, but it also transformed into a monstrous 25 questions.
This was a blow to my self-esteem. The other intern and I had poured one weeks worth of work into the questions, which we thoughtfully chose. However, instead of sulking about the issue to my supervisors, I had a meeting with them to discuss the wording of the new questions, the lay out and how to shorten this new survey.
I realized that even when we are so proud of a piece of work that we dedicated lots of time and effort to, we do not always get the response we think it deserves. The total rejection of our survey taught me to keep focused and turn the rejection into a positive.
I understand that the department we are creating the survey for does not completely understand why the interns were assigned this task. They probably believe a professional surveyor or researcher could do a much better job. But, I have jumped at the chance to prove those doubters wrong.
By Friday, the new survey was edited down to 20 questions, reformatted and designed. I look forward to the responses we receive from the survey and the suggestions we can make to the city department.
I now turn to the inspirational words of Dory, “Just keep swimming, swimming, swimming” and don’t lose sight of your goals.